Privacy Policy

Effective Date: July 2, 2025

IndexPilot ("IndexPilot," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and process personal information when you use or interact with our websites, services, and applications that link to or reference this Privacy Policy (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood the practices described below.

If you disagree with any aspect of this Privacy Policy, please do not use our Services.

1. WHO WE ARE

IndexPilot provides indexing automation and monitoring tools that help users manage the visibility of their website pages across search engines. Our services may include features like sitemap syncing, auto-indexing, IndexNow API integration, and notifications. We operate primarily in the United States and use third-party service providers for hosting, analytics, and payment processing.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Account registration data (e.g., name, email, company, and password)
• Payment data submitted via Stripe (we do not store full credit card information)
• Support messages and communications

2.2 Information Collected Automatically

• IP addresses, browser type, device information, and timestamps
• Cookies and usage analytics
• Site interaction behavior (e.g., login frequency, feature usage)

2.3 Information from Third Parties

• Data from integrations or tools you connect (e.g., Google Search Console, analytics platforms)

3. HOW WE USE YOUR INFORMATION

We use personal data to:

• Provide and maintain our Services
• Enable customer support and respond to inquiries
• Manage subscriptions, payments, and billing
• Analyze usage to improve product experience
• Detect and prevent fraud or misuse
• Communicate updates or product announcements (with consent, if required)

4. LEGAL BASES FOR PROCESSING (EEA/UK)

If you reside in the EEA, UK, or Switzerland, our legal bases for processing include:

• Performance of a contract (e.g., delivering the Service)
• Legitimate interests (e.g., security, product improvement)
• Consent (e.g., marketing communications)
• Legal obligations

5. DATA SHARING

We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (e.g., AWS, Stripe, Intercom)
• Authorities when legally required (e.g., law enforcement)
• Successors in business transfers (e.g., merger or acquisition)

All service providers are bound by data protection obligations.

6. COOKIES & TRACKING TECHNOLOGIES

IndexPilot uses cookies and similar technologies to:

• Authenticate users and manage sessions
• Collect analytics and improve user experience
• Deliver essential functionality

Where required by law, we obtain your consent before using non-essential cookies. You may manage your preferences in our cookie banner or browser settings.

7. DATA RETENTION

We retain personal data as long as needed to provide the Services or fulfill legal obligations. Examples:

• Account data: Retained during the active subscription + up to 90 days post-cancellation
• Billing records: Up to 7 years for compliance
• Support communications: For internal records and follow-up

You may request deletion by contacting privacy@indexpilot.io.

8. SECURITY

We use industry-standard measures to protect your data, including:

• TLS encryption for data in transit
• AES-256 encryption for stored data
• Access controls and monitoring
• Regular vulnerability assessments

If you suspect unauthorized access, contact us immediately at support@indexpilot.io.

9. YOUR RIGHTS

Depending on your location, you may have rights to:

• Access or update your personal information
• Request deletion or correction
• Object to processing or request restriction
• Withdraw consent for marketing
• Request a copy of your data (portability)

To exercise your rights, email privacy@indexpilot.io.

10. INTERNATIONAL DATA TRANSFERS

We may transfer and process your data in the United States or other countries. For international transfers from the EEA/UK/Switzerland, we rely on Standard Contractual Clauses and other safeguards.

11. CHILDREN’S PRIVACY

IndexPilot does not knowingly collect or process personal data from children under 18. If you believe we have done so, contact us and we will delete it.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via email or notification on our site. Your continued use of the Services after any update constitutes acceptance.

13. CONTACT

If you have questions or requests related to this Privacy Policy, please contact:

IndexPilot
Pattoli Holdings LLC
41 University Drive, Suite 400
Newtown, PA 18940
United States
Email: privacy@indexpilot.io